Shanghai probes Marriott hotels over geography on customer questionnaire

Shanghai probes Marriott hotels over geography on customer questionnaire

Shanghai probes Marriott hotels over geography on customer questionnaire

The Civil Aviation Administration of China said it met with a Delta representative to demand a public apology.

Earlier this week, Shanghai government agencies summoned Marriott International's executives in China, after the company's Chinese-language website listed Tibet and Taiwan under "nation" and spurred intense online criticism.

"The companies that come to China should respect China's sovereignty and territorial integrity, abide by China's laws, and respect the feelings of the Chinese people".

The move comes after Marriott International Inc. was reported to have listed Hong Kong, Macau, Taiwan and Tibet as individual countries in an email to members, as well as on its app's registration page.

Competent Chinese authorities have taken measures to handle the case and the company has apologised, Chinese foreign ministry spokesman Lu Kanog told reporters when asked about the Marriot mail.

There are some key takeaway lessons from Marriott's recent blunder, and they revolve around how the Chinese government sees itself in relation to private businesses and Beijing's understanding of history and its place in it.

Medtronic issued an apology, saying it had updated the website. "We sincerely apologise for any actions that may have suggested otherwise".

Shanghai authorities are probing whether the gaffe in Marriott International's Mandarin-language questionnaire violated national cyber-security and advertising laws.

According to China's aviation authority, it would require all worldwide airlines operating in China, to check up their websites, apps and customer-related information so that they "strictly comply with China's laws and regulations to prevent a similar thing from happening".

The Tibet Autonomous Region (TAR) is one of two autonomous provinces in China, while Hong Kong and Macau are designated as special administrative regions.

Some called for a boycott of Marriott, a tactic sometimes used by Chinese consumers to punish companies over politically sensitive issues.

The discoveries were shared across Chinese social media platforms, and internet users across the country expressed their displeasure.

China claims sovereignty over the four territories.

In a statement, Sorenson continued: "As a company, we take very seriously the privilege and opportunity we have to serve guests in countries around the world - and particularly in China, a market we have been in for over 30 years".

Marriott's troubles should also drive home for foreign businesses operating in China or hoping to cater to Chinese tourists that understanding how Beijing understands history is key to not running afoul of the Chinese government.

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