TripAdvisor adds badge to mark hotels where sexual assaults are reported

TripAdvisor adds badge to mark hotels where sexual assaults are reported

TripAdvisor adds badge to mark hotels where sexual assaults are reported

Responding to what one travel expert categorized as "a wake-up call", TripAdvisor has begun placing symbols next to hotels and resorts that have been identified as locations of sexual assault and other major concerns.

TripAdvisor also said it was rolling out "a "badge" notification to apply to businesses to alert consumers of health and safety or discrimination issues at that business reported on within the media or other credible sources of information". "Accordingly, you may wish to perform additional research for information about this property when making your travel plans", the warnings read.

The first three resorts to receive warning badges are the Grand Velas Riviera Maya, Iberostar Paraiso Lindo, and Iberostar Paraiso Maya.

Thus far it has put the message, which it refers to as a badge, on pages for three Mexican resorts. Carter also notes that though badges can be added or removed by an employee committee, listings of all ratings will always remain on the TripAdvisor website.

"If the issues persist, we may extend the duration of the badge", Carter said.

On the top of the page for Iberostar Paraiso Maya, a resort in the Playa del Carmen region of Mexico, for example, there is a message from TripAdvisor written in classic cautionary red.

TripAdvisor, which takes up to 15 percent commission on booking, says that it changed its family-friendly forum policy three years ago and had apologized to Love.

Turns out, while the company was publicly apologizing, nobody had actually contacted Love, the woman from Texas whose post about being sexually assaulted by a security guard at a resort in Mexico in 2010 was deleted from TripAdvisor. These badges are meant to be informative, not punitive. Listings will not be removed from the TripAdvisor website regardless of the number of complaints.

There is a big possibility more will be added to the list as the company vets properties that appear in the news, said a TripAdvisor spokesperson.

TripAdvisor has made it easier for its users to see if safety concerns have been stated about hotels they research.

Love has insisted she was not apologised to personally. TripAdvisor has since republished her forum post.

Now, TripAdvisor will clearly explain to users the phrasing or sentences in a review that violate the website's guidelines, Hoyt said, and invite users to edit and resubmit their reviews. Another guest tried to post a review about an alleged 2015 assault but she was unable to provide her account because the company said portions of her comments depended on a third-party medical diagnosis-qualifying them as "hearsay".

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